Privacy Policy

**Privacy Policy**

**Effective Date:** [13 Nov 2024]

At **Smash it Rage Rooms, LLC** (“we,” “our,” “us”), we are committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

By using our services, booking an appointment, or visiting our website, you agree to the practices described in this Privacy Policy.

1. **Information We Collect**

We collect two types of information from you:

   a. **Personal Information**

This includes information that identifies you as an individual, such as:

- **Name**

- **Email Address**

- **Phone Number**

- **Billing Information** (e.g., credit card details, billing address)

- **Date of Birth** (to ensure age requirements for participation in our services)

- **Emergency Contact Information** (optional, for safety reasons)

    b. **Non-Personal Information**

This includes data that does not identify you as an individual, such as:

- **Device Information** (e.g., browser type, IP address, operating system)

- **Usage Data** (e.g., pages visited, time spent on our website, and clickstream data)

- **Cookies and Tracking Technologies** (see below for details on our use of cookies)

2. **How We Collect Information**

We collect your personal information through the following methods:

- **Website Forms**: When you book a session, request information, or sign up for promotions.

- **Phone or In-Person Communication**: When you speak with us directly or visit our rage room.

- **Cookies and Tracking Technologies**: When you visit our website, we may collect certain non-personal data automatically using cookies, web beacons, and other tracking technologies. This helps us improve your experience and analyze trends.

3. **How We Use Your Information**

We use the information we collect for the following purposes:

- **Booking and Scheduling**: To process your bookings and provide you with the rage room experience.

- **Customer Service**: To respond to your inquiries, requests, or concerns.

- **Marketing and Promotions**: To send you promotions, discounts, or information about events. You can opt-out of receiving marketing emails at any time.

- **Safety and Liability**: To ensure compliance with safety protocols, verify your age, and ensure a safe experience during your session.

- **Improving Our Services**: To analyze usage trends and enhance our offerings and website functionality.

4. **How We Share Your Information**

We respect your privacy and do not sell or rent your personal information to third parties. However, we may share your data with trusted third parties in the following situations:

- **Service Providers**: We may share your information with third-party service providers (e.g., payment processors, booking systems) that assist us in operating our business.

- **Legal Requirements**: We may disclose your information if required to do so by law or in response to valid legal requests (e.g., subpoenas, court orders, or government regulations).

- **Business Transfers**: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. **Data Security**

We take reasonable precautions to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include:

- **Encryption**: Secure transmission of sensitive data through encryption technologies (e.g., SSL for online transactions).

- **Access Controls**: Limiting access to your information to authorized personnel only.

However, no data transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee the absolute security of your information.

6. **Cookies and Tracking Technologies**

We use cookies and other tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us improve site functionality, personalize content, and analyze traffic patterns.

You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. However, disabling cookies may impact your experience on our website.

7. **Your Choices and Rights**

You have the following rights regarding your personal information:

- **Access**: You may request access to the personal information we hold about you.

- **Correction**: You may request that we correct any inaccurate or incomplete information.

- **Deletion**: You may request that we delete your personal information, subject to any legal obligations to retain it.

- **Opt-Out of Marketing**: You can opt-out of receiving marketing communications by following the unsubscribe instructions in our emails or by contacting us directly.

To exercise any of these rights, please contact us at [Insert Contact Email or Phone Number].

8. **Children’s Privacy**

Our services are not intended for children under the age of 8, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child under 13, please contact us, and we will take steps to delete that information.

9. **Changes to This Privacy Policy**

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we update the policy, we will revise the "Effective Date" at the top of the page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. **Contact Us**

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

**Smash it Rage Rooms, LLC**  

1154 S 300 W Suite D, SLC, UT 84101 along with other locations. 

Email: feedback@smashitrageroooms.com

Phone: 385-494-5600

By providing a telephone number and submitting this form you are consenting to be contacted by SMS text message. Message & data rates may apply. You can reply STOP to opt-out of further messaging.